Customer Service

A wonderful resource!

The library has opened a whole new world for me relative to all the different aspects of the services they provide. No longer do I believe that libraries are just for accessing books and journals. The expertise available in our library and the personnel regarding databases, searches and events is outstanding. I have enjoyed their efforts to bring the campus together in their special events. A wonderful resource!

Best of luck to Pennie Borchers

Am sorry to hear that we will not be blessed with the knowledge, skill, and beautiful character of Ms. Borchers here at the UTHSCSA much longer. I am happy to have met and worked with her. I wish her the best of luck and happiness in all her future endeavors.

Rebecca Loredo-Hernandez, MD

Department of Radiology

Closing of Downtown Library

Note sent to Linda Levy, Assistant Director for Branch Libraries and Ron Mesa, Library Clerical Assistant, Senior, who provided services at the Downtown Library until it closed its doors in July 2011.

The two of you have made the Library much bigger than just a place with books and I will really miss you guys.  That space will never be the same.

Deborah Forman-Lindsay

Nursing Educator

Robert B. Green campus

Compliments to Briscoe Library staff

Good afternoon,

I just wanted to take a few minutes to compliment the staff. On every occasion I have submitted a question to “AskaLibrarian,” I have received prompt, detailed, and helpful responses. I have not needed to send multiple emails because of insufficient or difficult to understand information or instructions. Too often, we as consumers are quick to complain and slow to compliment, so I just wanted to let you know I appreciate the professionalism your staff shows and I am sure other staff feel likewise.

Thank you.


Joan Drake, RN, BSN, MPH
Patient Navigator

Compliments to Chris

I want to thank Chris Gaspard for the terrific presentation.  The students were very grateful and enjoyed being able to link the examples of sorting through types of studies to the scenarios you offered them.  It gave them an excellent application toward their knowledge in seeking out the evidence.  I am so appreciative and will definitely request that we do this again for my future classes.

Dr. Amanda Flagg

Compliments to Ramirez Library staff

We would like to thank Greysi Reyna, Kathy Carter and Monica Tovar for attending or June 22nd Community Service Learning Awards luncheon honoring our third-year medical students at the Regional Academic Health Center who participated in CSL projects.

The students were truly encouraged with your presence and participation and in this event.

We appreciate your contribution of time and expertise. The event would not have been possible without your continued support.


Leonel Vela, M.D., M.P.H.

Regional Dean


Adela Valdez, M.D.

Regional Assistant Dean for Education

Regional Academic Health Center, Harlingen

Going the Extra Mile!

I wanted to take a moment to recognize one of your employees at the Laredo Regional Campus Library. Ms. Jessica B. Ramirez is a great asset to the library. She is very courteous, friendly and is willing to go the extra mile for students and staff who are seeking resources. I recently visited the library as a community member and was intrigued with the manner in which she spoke to others and how well she expressed herself about the wonderful services the library offers. I commend your department for having such a fine employee!
Julie Bazan, MHA
Director, Mid Rio Grande Border Area Health Education Center

Great Customer Service

One of the clinical faculty stopped by to chat with the Executive Director.  He complimented the library staff on their positive customer service attitude.  He particularly wanted to let her know that Albert Ramirez had helped him fairly recently.  The doctor thought he had left an important notebook in the library and Albert helped to search for it, although the notebook was not in the library.  Turns out he had left it in the messy trunk of his car.

Katie is a terrific teacher!

Thank you for taking time to assist me with my search. You guidance, directions, and explanations were so helpful. Your communication style and approach truly restored my confidence level in tackling the search process!

You are a terrific teacher!


Taline Dadian Infante, RDH, MS, Associate Professor
Distinguished Teaching Professor, Interim Chair
Department of Dental Hygiene

Katie was excellent!

Katie was excellent!  She was cordial, polite and went above and beyond to get the job done.

Anonymous comment found in Library Suggestion Box


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