Customer Service

Kudos for Katie!

May 25, 2011

This afternoon Ms. Katie Prentice gave the library orientation describing anatomy-related resources available to students in the summer anatomy course (CSBL5013/5019) composed of occupational therapy, biomedical engineering, and graduate students.  We wanted you to know what an absolutely fabulous job she did.  The presentation was extremely well organized, engaging, and informative, and will greatly benefit the students enrolled the course.  Ms. Prentice is a wonderful asset to your staff and the Briscoe Library.

Alan Y. Sakaguchi, Ph.D.

Departments of Cellular & Structural Biology and Medicine

I would like to unreservedly second Dr. Sakaguchi’s assessment and extol some more of Ms Prentice’s qualities. She organized this same library orientation for the CSBL5013/5019 classes in previous 2-3 years (when I was Course Director) and she was always very helpful, going well beyond our expectations on several occasions.  Even at very short notices, she was always willing to and cheerfully accommodated all our requests. She is indeed a tremendous asset to the library and institution.

Babatunde Olukayode Oyajobi, MD, PhD, MBA

Departments of Cellular & Structural Biology and Medicine

Dear Katie,

Just read the library newsletter and saw the notice of your approval by the MLA for membership in the Academy of Health Information Professionals (AHIP), and at the SENIOR level!  That is fabulous news and so well deserved. Of course we all recognize how wonderful you are, but peer recognition is so very important and valued. Thanks for all you do, and for your graciousness and professionalism while you do it. Our HSC is so blessed to have you.

The entire Online Teaching and Learning team celebrates with you and our library colleagues in your accomplishment!

M. Aggie Manwell-Jackson PhD
Director, Online Teaching and Learning

IMS/Academic Technology Services

Librarians are good people!

In my current job, I could not accomplish what I have to do without the library and the medical librarians.  The librarians are friendly, know how to help bewildered users, and are able to provide solutions to a variety of questions.  Librarians are good people!

Library and Outreach Services

Library staff provide services to assist library users from the UT Health Science Center and the community in finding and managing health sciences information resources efficiently. Circulation Desk staff are available during regular hours of operation to answer basic questions and help with locating items in the collection. Librarians at the Briscoe Library are on call Monday – Friday, 9:00 a.m. – 5:00 p.m. to provide assistance with in-depth consultations and one-on-one instruction in using databases and resources.  Library staff in Laredo and at the Ramirez Library in Harlingen are available Monday – Friday, 8:00 a.m. – 5:00 p.m. Librarians can also be reached by telephone, email and instant messaging.

Ramirez Library Rocks!

From an MD, JD who studied in the Ramirez Library at the RAHC in Harlingen:
This facility rocks! I just found out that I passed the Texas Bar Exam. I couldn’t have done [sic] it’s a quiet place to study long hours. Also, Daniel is a credit to your institution – he’s so helpful. Thanks!

Ron Mesa is a great employee

I just wanted to mention that Ron Mesa is a great employee who turned out to be a wonderful friend.  I was employed in the Eye Clinic at University Health Center-Downtown for 15 years and he was always very helpful whenever I used the library services.  I have since retired but I know he will be missed by many at UHCD!

Diana Realme

Thanks for your help!

I really appreciate Susan Hunnicutt’s  assistance researching the literature for my presentation on the 14 Annual Medicine Research Day.

Lea S. Lopez-Fagin, MSN, RN, FNP-C

Division of Cardiology

Thanks to Eric for a great class

I wanted to take a moment to tell you what a great job Eric did on his presentation on Copyright and Fair Use to the PAS faculty. Eric did a wonderful job in managing the seemingly hundreds of questions that came his way! The faculty had very positive things to say. They agreed that this was a useful session and that they learned a lot, both about copyright and fair use, and what the library has to offer in the way of research tools.

Eric, thank you so much for your great work today. I really appreciated it and I know the faculty did too!

Linda G. Solis, M.A.
Online Teaching and Learning
University of Texas Health Science Center at San Antonio

Thanks, Pennie!

I’ve really enjoyed having my work on exhibit in the Briscoe Library and have especially enjoyed working with Pennie Borchers throughout the exhibit and during my talk on the healing effects of color. She’s been a delight to work with and immensely helpful on so many levels!

Leanne Venier, artist

UTHSCSA has the coolest librarians

UTHSCSA has the coolest librarians, y’all are so knowledgeable and helpful.


Bonnie Scott, M.S.

Health Educator, UT Teen Health

The University of Texas Health Science Center at San Antonio

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